transforming friction into innovation, empowering service providers to create positive service experiences.

service providers must have first hand experience of the service they are providing in order to create positive and sustainable service experiences.

amid the heavy demands and limited resources of being a service provider, it’s easy to look back on a trail of stalled programs and uneven rollouts.

dimitri snowden® bridges the gap between innovative strategies and everyday service providers, transforming the complexities of human services into practical, sustainable service solutions.

with a strong foundation in technology and healthcare and a natural talent for connecting with diverse audiences, dimitri offers fresh insights into service design, process adoption, and rollout strategies.

his mission is to empower and inspire service providers across all sectors to embrace innovation, enhance positive service impact, and meet their beneficiaries exactly where they are.

innovation in social services

key note | workshop | breakout

dimitri challenges conventional thinking by showcasing innovative ways familiar technologies can support service providers and empower underserved populations.

in this session, you will:

  • empathically understand your service friction points by embarking on an experience journey through your own service process.
  • learn to save time and increase service efficiency by reducing paper-based data capture.
  • create a sustainable and integrated framework for continual service improvement for positive service experiences.

the power of mobile services

key note | workshop | breakout

dimitri’s innovative approach to modularity and decentralization revolutionizes the way services are sustained by service providers and experienced by beneficiaries.

in this session, you will:

  • learn how to create standardized and reusable service segments to support service sustainability.
  • create a modular and mobilized version of your service to meet you beneficiaries right where they are.
  • learn how to leverage existing mobile partners to carry your service offering.

reducing friction through experience design

key note | workshop | breakout

dimitri connects service architects with real-world service experiences, fostering empathetic feedback loops that drive continuous service improvement.

in this session, you will:

  • close the gap between process outcome projections and actual process outcomes through an empathic process journey.
  • highlight process friction points, process inefficiencies and process loops from the beneficiaries perspective.
  • create a sustainable and integrated framework for continual process improvement for smoother process experiences.