when insureds interact with insurers during a time a loss, cumbersome processes, lengthy data collection and latent communication are, exacerbated by stress. a negative insured experience leads to dissatisfaction and attrition.
reimagine an insured’s customer journey by leveraging dimitri’s expertise in human behavior, process engineering and automation technologies.
dimitri’s ontological methodology ensures a that human behavior is centric to processes and systems.
reimagine a customer’s journey by leveraging dimitri’s deep expertise in human behavior, process engineering and automation technologies.
simply the insured’s journey through the claims process
reduce claim processing time
stay ahead of state and federal compliance requirements.
increase customer loyalty
dimitri was able to simply our claims process and reduce our claims processing time by 41%. this enabled us to tighten our sla and provide a higher level of service.