any friction a customer experiences during an in-branch or digital transaction will result in a negative customer experience. a negative customer experience leads to customer attrition.
negative customer experiences, dark processes and disjointed customer journeys are just a few of the challenges facing financial institutions in the current age of savvy, connected and empowered customers.
dimitri’s ontological methodology ensures a that a human-centered approach is in front of systems and processes.
reimagine a customer’s journey by leveraging dimitri’s deep expertise in human behavior, process engineering and automation technologies.
reduce friction within the customer journey
optimize and reinvent current processes to save time and increase value.
leverage human-centric design for an optimized customer journey.
increase customer loyalty
dimitri reduced a 23 step process that took customers 15 minutes to complete – down to a sexy 6 step process that takes 3.5 minutes to complete. his human centered approach to redesigning our process has immeasurably increased customer satisfaction.